Terms & Conditions

RewardNet® User Terms & Conditions

 

RewardNet Terms & Conditions

By accessing and using this service, you accept and agree to be bound by the terms and provision of this agreement. In addition, when using our services, you shall be subject to any posted guidelines or rules applicable to such services. Any participation in this service will constitute acceptance of this agreement.

 

1.    Definitions

1.1.   “The Company” means Craft Innovations Corporate Gifts Ltd. t/a Gift Innovations.

1.2.   “The Customer” means the person to whom the Company may agree to sell goods in accordance with the Company’s terms and conditions for sale.

1.3.   “The Employee” means the person employed by the Customer who is the end user on RewardNet®.  

1.4.   “The Goods” means the gifts or things provided by the Company in accordance with the Company’s terms and conditions of sale.

1.5.   “RewardNet®” and “RewardNet® software” means the Software as a Solution (SaaS) provided by The Company for the use of The Customer and authorised Employees.

1.6.   “The Programme” means the company recognition programme: a gift selection proposed by Gift Innovations, agreed by the company, and presented to Employees via RewardNet®.

     

2.    Use of the Company’s recognition solution & RewardNet® software

2.1.   The process and guidelines for using the Company’s recognition software (RewardNet®) should be adhered to, as outlined by the Company on RewardNet® and as agreed with by the Customer and the Employee.

2.2.   Employees assigned to the Customer’s Programme on RewardNet® should only choose goods from the selection agreed in advance between the Company and the Customer. No other goods may be offered without prior authorisation from the Company.

2.3.   On the very rare occasions that an item cannot be sourced, a user’s login details will be reactivated, and they will be invited to select an alternative item.

2.4.   The Company makes no warranty that Customer programmes presented on RewardNet® shall be free from errors.

2.5.   The Company offers no warranty that RewardNet® shall be free from downtime for essential/scheduled maintenance.

2.6.    Software supplied by the Company shall remain vested in the Company. The Customer shall not reproduce or adapt such software (in whole or in part).

2.7.   This site, RewardNet® and its original content, features and functionality are owned by Gift Innovations and are protected by international copyright, trademark, patent, trade secret and other intellectual property and proprietary rights laws.

 

3.    Data Protection

3.1.   The data supplied by the Customer will be used by the Company for the purpose agreed by both parties.  This may include but is not limited to Employee name, ID number and email address.

3.2.   If the Customer requires the Company to deliver Goods to an Employee home address, their home address and contact number can be captured during the ordering process on RewardNet®. The data supplied by the Employee will be used by the Company for delivery purposes only.    

3.3.   The Employee’s home delivery address and contact number will be shared with a courier company for delivery purposes only.

3.4.   This data will only be used for the agreed purpose and will be retained in line with the procedures laid out in Gift Innovations’ Data Privacy Policy – RewardNet® 2023.

 

4.    Exchange

4.1.    Where an Employee has already selected Goods on RewardNet® and then wishes to select different Goods, the Company must be notified immediately. If the Goods have not already been dispatched, the Company will reactivate login details and a new selection must be made by the Employee.

4.2.   Where selected Goods have been received and the Employee wishes to exchange them for different Goods, The Company must be notified, and the Employee is responsible for returning the Goods to the Company within 30 days of receipt. The Goods must be returned in perfect condition: in their original and undamaged packaging, ready for resale. The Company will then reactivate login details and a new selection must be made by the Employee.

 

5.    Damaged or Faulty Goods

5.1.   Concerning damaged or faulty Goods on arrival, the Customer or Employee must notify the Company immediately. The Company will arrange to replace the Goods, once the Company is satisfied that the Goods were damaged or faulty on arrival.  

5.2.   Concerning faulty Goods within 30 days of receipt, The Company will replace the Goods, once the Company is satisfied that the Goods are faulty. If the Goods are faulty after 30 days of receipt, the Company will facilitate the manufacturer’s warranty process.

 

6.    Delivery

6.1.   The company may use third party couriers to deliver orders to nominated addresses. 

6.2.   If the Customer requires the Company to deliver Goods to an Employee home address, the delivery details, including but not limited to the home address and contact number, will be captured during the ordering process on RewardNet®. The data supplied by the Employee will be used by the Company for delivery purposes only.

 

7.    Changes to Terms & Conditions and Conditions of Use

We may make changes to these Terms & Conditions at our discretion. We will notify the Customer by email or other agreed forms of communication prior to the date of any changes taking effect. Changes will then take place automatically and the Customer will be taken to have accepted the notified change unless the Customer notifies the Company. The most  recent version is available on request.